Warranty Policy – The Pet Realm

At The Pet Realm, we stand behind the quality of our products. This Warranty Policy outlines the terms and conditions of our warranty for products purchased from our website.

What This Warranty Covers

This warranty covers defects in material and workmanship for a period of 31 days from the date of purchase. This warranty applies only to the original purchaser of the product.

What This Warranty Does Not Cover

This warranty does not cover:

Damage caused by misuse, neglect, accident, or improper handling.
Damage caused by normal wear and tear.
Damage caused by unauthorized repairs or modifications.
Damage caused by use with incompatible products.
Products that have been altered or tampered with.

How to Obtain Warranty Service

To obtain warranty service, please contact us at [email protected] within 3 days of discovering the defect. Please provide proof of purchase and a description of the defect. We may request photos or videos of the defective product.

Our Responsibility

At our discretion, we will repair or replace the defective product. If we are unable to repair or replace the product, we will provide a refund of the purchase price. We are not responsible for any incidental or consequential damages arising from the use of our products.

Disclaimer

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. This warranty is in lieu of all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the defective product, as described above. We are not liable for any incidental, consequential, or special damages arising from the use of our products.